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COVID-19 Safety Plan for Moon Curser Vineyards - 3628 Hwy 3 East, Osoyoos

We have created and implemented a detailed set of rules and guidelines to ensure the safety of all our guests and employees. We thank you for your patience and support offered during these challenging times. We look forward to welcoming you back to our Osoyoos East Bench Tasting Room.  

Upon your arrival at Moon Curser, you will observe two areas where you can interact with our staff. Please proceed to the Host/Sales Area tent first.  

The details of our safety protocols are outlined below - please keep reading...

What we ask of you: 

  • You must wear a mask at all times when inside, except while standing at the counter/barrel table tasting wine. This means you must wear a mask at all other times when not tasting, such as during initial entry, going to the washroom, and as soon as you are finished tasting wine before making any purchases and exiting the building.
  • Please do not visit our premises if you are displaying any of the following new or worsening symptoms: fever or chills, cough, loss of sense of smell or taste, difficulty breathing, sore throat, loss of appetite, extreme fatigue or tiredness, headache, body aches, nausea or vomiting, diarrhea. Or if they have travelled outside of Canada within the last 14 days or have been a close contact of a person who has. Or have been identified by Public Health as a close contact of someone with COVID-19 or have been told to isolate by Public Health. This is for the safety of everyone. 
  • Please respect physical distancing regulations & remain 6 ft from others while on our property, and wear a mask if you might be unable to do so. 
  • Please do not congregate with patrons in another group.
  • Please use complimentary hand sanitizer. 
  • Please do not touch any of the display signage or surfaces.
  • No outside food or drink. 
  • Please be patient with us during these challenging times.

 

1. A Host/Sales Area under an outdoor tent beside the tasting room. 

A Moon Curser staff member will welcome you from a safe distance of 6+ feet. There will be no hand shaking or other close physical contact. There will be no tastings available in the tent. You will be asked whether you have a pre-booked tasting appointment, and if so, be asked to use hand sanitizer upon arrival and directed to your tasting location. If you don’t have a pre-booked tasting appointment, you will be able to purchase wine, or inquire about booking a tasting appointment. 

  • Please remain at 6 ft mark until asked to step forward to process payment. 
  • Credit and debit card sales, contactless tap purchases when possible, are the preferred option at this time. 
  • Credit card machine, the table top surface area, iPad, laminated/plastic covered wine list, hand sanitizer pump, employees’ hands and pen (when needed) will be disinfected after each customer interaction. 

 

2. The tasting rooms where you can enjoy a guided tasting with one of our experienced staff.

For your safety, tastings are by appointment. Appointments can now be booked online. 

If you arrive without an appointment, and there is room available at the next tasting session, we will be delighted to schedule your group in, availability permitting.  

Full details of the tasting experiences we offer can be viewed on our Visit Us page.

Please ensure you arrive a few minutes early to check-in. Because of our COVID-19 protocols, we cannot accommodate late arrivals without compromising the quality and length of your tasting experience.  

 

Physical Distancing/Barriers 

  • Maximum number of groups permitted in the tasting rooms/areas: 2 
  • Maximum number of persons (including children) permitted per group:
    • Guided Wine Tasting - 4 people.
    • Private Winemaker Tour & Tasting - 6 people.
  • Physical barriers: plexiglass barriers, tasting bar & tables.
  • Markers on the floor for guests and for employee to ensure that the 6+ ft distance is maintained at all times. 
  • In Main Tasting Room two checkout stations at opposite ends of the tasting bar to minimize contact between the two tasting groups. In Hideout lower tasting room/patio, one group will be asked to checkout at a time while the other group remains at their barrel table. Plexiglass barriers at each indoor checkout station as a barrier between employee and guest. Patrons in one party must not congregate with patrons in another party.
  • One host behind the Main Tasting Room bar only. 

 

Masks 

  • Employees must wear masks
    • at all times while inside our tasting rooms or any public indoor settings
    • at all times in any indoor common areas of workplaces — meaning spaces where workers may gather with other workers when at the workplace
    • at all times while working at the host tent, when another person is present 
    • at any time physical distancing is not possible (including outdoors)
    • at all times while hosting an outdoor tasting, except (if guests say they are comfortable with it) when stepping 6ft+ away from guests to speak about the wines masks can be removed and then put back on before pouring the next wine

  • Guests must wear a mask at all times when inside, except while standing at the counter/barrel table tasting wine. This means you must wear a mask at all other times when not tasting, such as during initial entry, going to the washroom, and as soon as you are finished tasting wine before making any purchases and exiting the building.
  • There are exemptions regarding wearing masks for people with health conditions or with physical, cognitive or mental impairments who cannot wear one, people who cannot remove a mask on their own, children under the age of 12 or people who need to remove their masks to communicate due to another person's hearing impairment. 

 

Sanitization & Hygiene 

  • Credit and debit card sales, contactless tap purchases when possible, are the preferred option at this time.  
  • Hand sanitizer available upon arrival at check-in tent and at each tasting location for use before and after tasting.  
  • Our commercial grade dishwasher used for washing wine glasses has been inspected, and will be checked to ensure that it maintains the temperature needed to successfully disinfect all the glassware, pour spouts and spittoons. 
  • Stainless steel spittoons or disposable spittoons will be available for each group. Host will use disposable plastic gloves when disposing of all the liquids after the tasting session. 
  • Wine bottles and pouring spouts will not touch the wine glass while samples are being poured. All spouts will be washed in commercial dishwasher between each tasting appointment. 
  • Laminated/plastic covered tasting sheets will be cleaned and disinfected after each tasting session. 
  • Tasting/wine purchases will be 30 minutes in duration for our Guided Wine Tasting and the following 15 minutes will be dedicated to cleaning and disinfecting of the tasting bar area/tables, credit card machines, plexiglass barriers, iPads/shared computer stations, laminated/plastic covered tasting sheets, glassware, spittoons, pour spouts, pens, door handles and other high touch areas. 

 

Policies 

Moon Curser employees have been instructed as follows: 

  • To not come in to work, and to inform Moon Curser, if they are displaying any of the following new or worsening symptoms: fever or chills, cough, loss of sense of smell or taste, difficulty breathing, sore throat, loss of appetite, extreme fatigue or tiredness, headache, body aches, nausea or vomiting, diarrhea. If symptoms were to start while at work, they should sanitize hands, wear a mask and call your supervisor/811 or 911 depending on severity and follow Public Health's advice.
  • To not come in to work, and to inform Moon Curser, if they have travelled outside of Canada within the last 14 days or have been a close contact of a person who has. Or have been identified by Public Health as a close contact of someone with COVID-19 or have been told to isolate by Public Health. 
  • To do daily entry checks and if any of the symptoms or potential exposure questions apply (see above 2 bullets/"Keep our workplace safe from COVID-19" WorkSafe BC poster), the employee is to not enter the workplace. Also, for employees dealing with any trades people, contractors, or visiting staff to ensure they verbally confirm the same does not apply to them before they enter our premises.
  • To follow any isolation and public health guidelines as directed by the Province of BC. 
  • To endeavour to obtain contact information for each group of guests (in case of any need for contact tracing).  
  • To follow all cleaning, disinfecting and hygiene protocols as specified by WorkSafe BC. Appropriate documents and checklists provided to each employee and supervision/assistance provided to ensure that protocols are being followed. 
  • Provide feedback regarding potential risks or adaptations to the safety plan that may be needed.
  • To review "Addressing the mental health effects of COVID-19 in the workplace".
  • To ask guests who display symptoms of COVID-19 to leave Moon Curser premises. 
  • To ask or remind guests to follow physical distancing, mask wearing regulations or anything in our COVID-19 Safety Plan, specifically in the "What we ask if you" section. If guests do not to follow the request, gain assistance from management if available or ask guest to leave Moon Curser premises. 
  • To work in their separate offices, utilize phone and Zoom meetings whenever possible, thus visitors are to be limited into workplace areas.

 

Communication Plans 

  • Signs outside the tasting room reminding our guests/staff to not enter/visit us if they are displaying any of the following new or worsening symptoms: fever or chills, cough, loss of sense of smell or taste, difficulty breathing, sore throat, loss of appetite, extreme fatigue or tiredness, headache, body aches, nausea or vomiting, diarrhea. Or if they have travelled outside of Canada within the last 14 days or have been a close contact of a person who has. Or have been identified by Public Health as a close contact of someone with COVID-19 or have been told to isolate by Public Health. 
  • Signs outside the tasting room requesting the guests/staff use the hand sanitizer before entering. 
  • Signage inside and outside the tasting room reminding guests/staff about the 6+ ft physical distancing requirements. 
  • Signage inside and outside the tasting room reminding guests/staff about the mask wearing requirements. 
  • Signs posted with tasting rooms occupancy limits. Main tasting room = 9. Hideout lower tasting room = 9. Hideout lower patio = 10. Hideout upper patio = 10. Hideout dining room/living room = 8. Hideout kitchen/nook = 2. CC office = 2. All other offices = 1. Malo room = 3. TR basement = 4. Tank Hall = 4. White wine cellar w/harvest equip = 3. Barrel Hall = 17.
  • Handwashing instruction sign displayed in all bathrooms and at other handwashing locations. 
  • All “Help prevent the spread of COVID-19” WorkSafeBC signs displayed in staff areas. 
  • Detailed information/instruction given by the host as to the COVID-19 protocols in place at the outset of the tasting. 
  • All major updates due to new Public Health Orders will be communicated by the owners, or management, to all employees.